Resume

Rachael Marutle

rachael.marutle@gmail.com

PROFESSIONAL SUMMARY

Detail-oriented student pursuing an associate’s degree in New Media Communication with a specialization in Integrated Social Media Strategy. With 8 years of combined experience in hospitality, elementary education, and customer service, I have developed strong independent and team collaboration skills, driving successful projects and fostering growth. Skilled in copywriting, editing, and content creation, and equipped with effective problem-solving, written, verbal, and visual communication abilities to engage diverse audiences. 

PROFESSIONAL EXPERIENCE

The First Academy | Orlando, FL 

Paraeducator May 2019 - 2022, August 2024 - Present

• Collaborate with teachers in lesson planning and implementing developmentally appropriate curriculum

• Utilize programs such as Microsoft Word, Office, Excel and PowerPoint, MacOS software 

Rosen Hotels and Resorts | Orlando, FL

Reservations and Data Agent, March 2023- August 2024

• Handled 250-350 inbound calls weekly, providing efficient, friendly, and informative guest service aligned with company standards

• Built and maintained stakeholder relationships on behalf of Rosen Hotels and Resorts to promote brand loyalty and overall guest satisfaction

• Maintained required personal metrics outlined by the department

• Communicated effectively and efficiently with guests, front desk agents, and third party agents

• Provided information on availability, accommodation types, points of interest, promotions and hotel amenities

• Delivered in-depth client support to guests, third party agents, as well as front desk personnel with reservation bookings, modifications, cancellations, and payments

•Revitalized, updated, and maintained proprietary and third-party customer databases by transferring reservation information and comparing data to source documents

Ann Taylor Inc. | Orlando, FL 

Brand Associate, March 2018- December 2019

• Received and replenished new merchandise from shipment and transferred merchandise orders to various LOFT stores throughout the country

• Drove brand loyalty by promoting store sales, discounts, and rewards credit cards

• Client-faced and provided product recommendations based on current style trends

• Maintained an organized store space and provided a friendly and efficient customer experience

GAP Inc. (Old Navy) | Orlando, FL 

Customer Engagement Lead , September 2017- August 2019

• Maintained a 80-90% customer retention rate over a period of two years

• Collaborated with management to learn and track key performance indicators to successfully optimize conversion rates, increase brand loyalty, and drive sales

• Measured performance using competitive tracking reports and ROI analysis

• Reviewed merchandise displays weekly to ensure maximum exposure and increase consumer traffic

• Engaged with customers to address inquiries and provide product recommendations as well as a friendly and efficient customer experience

Coordinated and led volunteer events throughout the Central Florida area for a team of 15-20 employees

• Cross-trained new associates for all store roles and customer engagement strategy

EDUCATION

Valencia College 2024-Present | President’s List (Summer ’24, Fall ’25)

Associate of Science in New Media Communication (Integrated Social Media Strategy specialization)

University of Miami 2022-2023

Professional Certificate in Digital Marketing

Flagler College 2014-2016 | Dean’s List (Spring 2015)

Bachelor of Arts in Psychology

Creative Writing minor

CERTIFICATIONS

A Crash Course in Writing Well | LinkedIn Learning

Social Media Marketing | Hubspot Academy